Just got a question from a colleague.
Ask: "Is it possible to email this report in pdf rather than excel?"
Answer: "Yes, please refer attached document, page xxx and also make sure you change the output file type to .PDF. Also, press F1 for Help when you login to the program, there is also step by step guidance".
Email was just forwarded to the client without testing.
Ask: "Sorry, not working. Does it work on yours?"
Answer: "When you are in the report section, look at the output type, what is showing there?"
Ask: "Yes, the output type is showing .xls, is it possible or not? Sorry, I don't know the product"
Answer: "Follow the steps in the document, change the output type to PDF. I am sure if you try it once, you will know next time".
Gee.... is it just me? DON'T KNOW is NOT the ANSWER.
If you don't know, at least show some initiative to learn something... I am just asking her to look at a 1 page guide and make 1 change in the output type..... unbelievably ridiculous.
Did I ask her to build a rocket or something?
Bloody Ridiculous.
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